Radiance Dental Hospital
NIPT: M41528017G
Ismail Qemali 27, Tirana, Albania
Tel: +355 68 66 88 888
E-mail: info@radiance.al
Web: www.radiance.al
Effective date: May 29, 2025 

1. Introduction

Radiance Dental Hospital (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Law No. 124/2024 “On Personal Data Protection” of Albania, fully aligned with the EU General Data Protection Regulation (GDPR).

2. Data Controller

Radiance Dental Hospital is the data controller for your personal data processed through this website and our services.

3. What Data We Collect

We may collect and process the following types of personal data:
– Identification data (name, surname)
– Contact data (phone number, email, address)
– Appointment and health-related data (only as necessary for service provision)
– Technical data (IP address, cookies, browser type)
– Any other information you provide via our contact forms or communications.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:
– To provide and manage dental services
– To communicate with you regarding appointments or inquiries
– To comply with legal obligations
– For security and fraud prevention
– With your consent, for marketing communications.

The legal bases for processing include your consent, the necessity for the performance of a contract, compliance with legal obligations, and our legitimate interests.

5. Data Subject Rights

Under Albanian law and the GDPR, you have the following rights:
– Right to access your personal data
– Right to rectification of inaccurate data
– Right to erasure (“right to be forgotten”)
– Right to restrict processing
– Right to data portability
– Right to object to processing
– Right to withdraw consent at any time (where processing is based on consent)
– Right to lodge a complaint with the Commissioner for the Right to Information and Protection of Personal Data

6. Data Sharing and International Transfers

We do not sell your personal data.
We may share your data with:
– Service providers and processors acting on our behalf (e.g., IT support, hosting)
– Authorities, if required by law.

International transfers of personal data outside Albania or the EU will only occur where adequate safeguards are in place, such as Standard Contractual Clauses or other mechanisms recognized by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse, in accordance with the latest security standards.

8. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described above or as required by law.

9. Cookies

Our website uses cookies to enhance your experience and analyze website usage. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

11. Contact

For questions or to exercise your rights, please contact us at:

Address: Ismail Qemali 27, Tirana, Albania
Tel: +355 68 66 88 888
E-mail: info@radiance.al

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.